Shipping, Return and Refund Policy
SHIPPING, RETURNS AND REFUND POLICY
Effective date: 1st September 2022
SHIPPING TERMS
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery.
Delivery Time
Orders can take up to 1-3 business days to be processed and shipped. Orders will arrive within 4 to 7 business days after processing normally.
If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
Delivery Fee
All Buyers are required to pay the delivery/shipping fee for any orders they place.
TAXES/CUSTOMS/VAT
International deliveries outside the UAE may be subject to applicable taxes, VAT’s and duties which are to be paid by the Buyer.
You are required to check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
RETURNS & REFUNDS
Please return your product after contacting the seller at within 14 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. The seller will provide you the Return address by sending you an email upon your request.
Please note that the Buyer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Hanooti will not be held responsible for packages not received by us that were returned without a tracking number.
The seller reserves the right to accept or reject a returns and refund request at sole discretion. Requests are not accepted in the following circumstances:
· Return/Refund request is made after 14 days from the date of receiving the product.
· Product is used and damaged by the Buyer
· Incomplete product or partial order
· Fraudulent Return/Refund request
MARKETPLACE
If the seller has not stated any policy on the store, the above standard 14 day marketplace policy shall apply to the seller.
CONTACT US
For more information or to initiate a return request, please get in touch with our Buyer Support team by sending an email on [email protected]
